A Phased Approach

RLG’s project delivery is accomplished in three parts: an assessment phase, an implementation phase and a transition phase.
During the assessment phase, RLG will develop an understanding of the leadership and operational opportunities within the organization. Through an intensive process featuring interviews, observations, surveys and data analysis including KPIs and process mapping, we will determine the right approach to your organizational need and co-develop a plan with you to capture results.

In the implementation phase, we become embedded into the organization and establish ourselves as trusted partners with client leaders in the change process. Using a coaching style, RLG performance coaches work individually with front line leaders at their place of work, targeting the processes, tools, skills and behaviours needed to capture opportunities and improve bottom line results.

We believe that world-class results are achieved by organizations which can succeed in three key areas:

  1. Establish a consistent Operating Rhythm, which is, the key set of interactions between organizational leaders and the front line operations.
  2. Develop exceptional Leadership Capability across all levels of the organization.
  3. Effectively deploy a powerful set of Performance Improvement Tools and methods to optimize execution and maximize involvement.

Sustainability of results is paramount in all project implementations; therefore, the transition phase is a purposeful method of handing back tools and processes, while ensuring that adequate training and capability exist within the client organization to support the change over the long-term.

Throughout the project, we remain aligned with our client’s leadership, adjusting pace and approach as needed, and clearly communicating both our accomplishments and path forward.


Next: Operating Rhythm™